Resources

At ODMF, we’ve created a collection of valuable resources to help you better engage with families and understand the challenges they face. These materials provide insights into the barriers multicultural families experience and offer guidance on how to support them effectively. We encourage you to explore and share these resources widely to help build a more inclusive and informed community.

Six people stand on a sidewalk near a lake, some wearing masks and waving. One person holds a helmet, and two accessible parking signs are visible. Trees and water are in the background.

Three people are in a decorated room with a colorful mat and chairs. One person is seated and trying on a shoe, another is kneeling by a box, and a third person is standing nearby. There are balloons and wall art in the background.

We provide essential tools for for supporting multicultural families.

Webinars

Gain valuable insights through our expert-led webinars, designed to educate and empower families, professionals, and community members. These sessions cover essential topics such as disability rights, navigating support systems, and advocating for inclusive policies. Watch past recordings or join upcoming events to stay informed and engaged.

Transition

Navigating key life transitions—such as moving from school to adulthood—can be challenging for individuals with disabilities and their families. Our transition resources provide guidance on planning for the future, accessing services, and ensuring a smooth shift into employment, higher education, or independent living.

Cultural Brokerage

Our staff are here to walk beside families, sharing their journey. We are not teachers or authorities on what is happening in their lives. We pair families 1:1 with a staff member who shares their language and culture. If there are no staff who speak a family’s language, we will provide a telephone interpreter. Trusting relationships with families and a shared cultural context means we can act as a bridge between families and the services and support they need. We pair an understanding of the family we work with and our expertise in the systems and programs that are available to them, to find the right solution for them.

Complaint and Grievance Policy

Submit a Complaint

Individuals may submit a complaint regarding any matter related to their services at ODMF at any time. ODMF is committed to resolving complaints in a fair and timely manner.

Individuals are encouraged to first discuss their concern with their assigned case manager or involved staff member to achieve timely and informal resolution. If the complaint is not resolved to the individual’s satisfaction, it may be formally escalated to the immediate supervisor. Upon receipt of the escalated complaint, the supervisor will review the matter and provide a response to the individual within ten (10) business days. Please note that ODMF follows the procedure outlined in Client Complaint and Grievance Policy.

ODMF unequivocally prohibits retaliation of any kind against an individual, their family, or their advocates for lodging a complaint or grievance.